*** Updated June 1, 2017 ***
All clients receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing.
Project Costing and Rates
Initiation of Agreed-to Service
Revisions and Additions
A fixed fee or fee estimated not to exceed a specified amount is based upon the time estimated to complete the services specified in this Agreement during normal working hours. Any revisions or additions to the services described in this Agreement shall be billed as additional services not included in any fixed fee or estimated fee specified above.
Such additional services shall include, but shall not be limited to, changes in the extent of work, changes in the complexity of any elements of the Project, and any changes made after approval has been given for a specific stage of design, documentation, preparation of artwork or creation or implementation of web developer tools.
RCC shall keep the Client informed of additional services that are required and shall request the Client’s approval for any additional services which cause the total fees, exclusive of any surcharge for rush work, to exceed the fixed or estimated fees set forth in the Fees section of your agreement.
The Client shall pay a surcharge for any services requiring work to be performed outside of normal working hours by reason of unusual deadlines or as a consequence of the Client not meeting scheduled times for delivery of information, materials, or approvals.
The surcharge for rush work shall be at the standard rates plus 50%.
Normal working hours for this Project are as follows: 9am – 5pm PST
The Client shall reimburse RCC for all out-of-pocket expenses incurred by RCC with respect to the Project including, but not limited to, expenditures for: Implementation, typesetting, photostats, photo prints, photography, film and processing, acetate color overlays, transfer proofs, presentation and artwork materials, and electrostatic (xerographic) copies, postage, and local deliveries, including messengers, out-of-town travel, and shipping.
Automobile travel will be charged at a standard rate per mile of $0.35.
Reimbursable Expenses will be billed at cost plus a surcharge of 15%.
Reimbursable and Implementation Budgets
Any budget figures or estimates for Reimbursable Expenses or Implementation charges such as printing, fabrication, or installation are for planning purposes only. RCC shall use our best efforts to work within stated budgets but shall not be liable if such expenses exceed budgets.
RCC shall maintain records of hours and reimbursable expenses and shall make such records available to the Client for inspection on request.
The Client shall pay a service charge for all overdue amounts of 1.5% per month.